A LITTLE CLARITY
Your questions, answered.
Everything you need to know before sending your first list.
How do I place an order?
Call +91 70038 68208 or send your shopping list privately on WhatsApp. Tell us the items, quantities and any brand or shop preferences. We confirm availability, the total, charges and delivery timing before proceeding.
Can I choose my shop or order from multiple shops?
Yes. Name your preferred neighbourhood shop, or let Locovo help choose. We coordinate orders across participating shops and confirm what can be included in your delivery.
What can I order?
Groceries, fruits and vegetables, dairy, packaged snacks, household and personal essentials. You can also ask about stationery, printouts and other last-minute needs. Availability is confirmed for each order.
How do weekly essentials work?
Share your usual list and preferred delivery interval. We remind you before each scheduled order, confirm the details and arrange delivery. You can change your list, skip a delivery or stop future orders.
Can you arrange ingredients for a meal?
Tell us what you want to cook, how many people you are cooking for and what you already have. We help put together the remaining ingredient list for your approval and coordinate the shopping.
Where and when is Locovo available?
Locovo serves customers in available neighbourhoods. Contact us with your area and address to check coverage. Our stated service hours are 9 AM–7 PM daily.
Is delivery always within 20 minutes?
Delivery within 20 minutes is available when operationally possible. Timing depends on item availability, shop preparation, distance and delivery conditions. We confirm the expected timing when you order.
How much does delivery cost, and how do I pay?
The item total and any delivery or service charges are confirmed before you approve your order. Pay on receiving by cash or an agreed online payment method.
What if an item is unavailable?
We contact you to confirm whether you want an available alternative, to skip the item or to check another participating shop. Any changes are confirmed with you.
What if something arrives rotten or spoiled?
Contact Locovo about the affected items. Our freshness promise is a full refund for those items, plus fresh replacements delivered to your doorstep free of charge.
Do I have to join the WhatsApp Community to order?
No. You can order privately by WhatsApp or phone. The community is for deals, offers, seasonal fruit availability and neighbourhood shop updates.
How can I check whether Locovo delivers to me?
Contact us on WhatsApp or by phone and share your area and address. We will confirm whether we can deliver to you.
Still have a question?
Send us a message or give us a call. We’ll help you with the details.
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